What is the OnlineKeyStore Refund Policy?
Refunds may only be offered if one the following conditions are met:
- The time of your request for refund/replace is less than 48 hours from time of purchase (Preorder can be cancelled anytime up until 1 week before european release date.).
We don't refund orders that include preorder with bonus (Bonus key or Beta access).
We don't refund preorders 1 week prior to the release date.
Not finished, failed and not completed orders can be refunded.
- Processed orders must wait 24 hours before asking for a refund.
- If order was sent no refund is possible because of digital items being received.
- Refunds will not be issued based on technical failure of a game, failure to meet the minimum requirements to run the game on your computer or for lack of enjoyment while playing the game. Please go on http://cyri.systemrequirementslab.com/srtest/ to check if you can run the game.
Please note that the publisher of the game might not support direct digital download of the game from its website / servers. The CD-Key provided by OKS comes from original Retail DVD of the game and you will be the only person to have the serial.