Refund Policy

What is the OnlineKeyStore Refund Policy?

Refunds may only be offered if one the following conditions are met: 

 

  • The time of your request for refund/replace is less than 48 hours from time of purchase (Preorder can be cancelled anytime up until 1 week before european release date.).
  • We don't refund orders that include preorder with bonus (Bonus key or Beta access).

  • We don't refund preorders 1 week prior to the release date. 

  • Not finished, failed and not completed orders can be refunded.
     
  • Processed orders must wait 24 hours before asking for a refund.
  • If order was sent no refund is possible because of digital items being received.
  • Refunds will not be issued based on technical failure of a game, failure to meet the minimum requirements to run the game on your computer or for lack of enjoyment while playing the game. Please go on http://cyri.systemrequirementslab.com/srtest/ to check if you can run the game.

CONTACT: www.onlinekeysupport.com

Please note that the publisher of the game might not support direct digital download of the game from its website / servers. The CD-Key provided by OKS comes from original Retail DVD of the game and you will be the only person to have the serial.