Frequently asked questions
Personally Identifiable Information
OnlineKeyStore does not share, disclose or sell any personally-identifiable information (such as your name, address, telephone number or e-mail address) collected online on OnlineKeyStore sites with other unaffiliated companies or organizations for non-OnlineKeyStore marketing purposes. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding. OnlineKeyStore also does not market to, or knowingly collect personal information from, children under he age of 13 on Company sites.
How We Use Information
OnlineKeyStore uses the personally-identifiable information we collect online principally to provide you with the service(s) you have ordered and to let you know about other offerings which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.
We also provide personally-identifiable online information in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with OnlineKeyStore services, or with our customers' or others' use of them.
How We Collect Information
OnlineKeyStore collects information online by asking you for it, for example, when you order a service, apply for a job, or respond to a survey, offer or other promotion. A customer's name, address (postal and e-mail) and telephone number are the most important pieces of information, but we might request other information, based on, for example, the service(s) being ordered or promoted.
OnlineKeyStore may also use "cookies" and similar technology to obtain information about your visits to our sites or your responses to e-mail from us - both individually and in aggregated data that does not identify you. These reporting tools tell us the parts of our web sites or e-mails in which you showed an interest or took some action, and help us improve the quality and usefulness of our sites.
We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) 256 Bit software, which encrypts information you input. For example, you will note that while using some features of the OnlineKeyStore's web site you will need to submit a password or some other type of authenticating information.
A: To sign in to your customer account, click Sign In on the menu bar and enter your e-mail address and password. If you do not have an account, please click Register on the menu bar.
Q: What if I forgot my password?
A: If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. Click on the Forgot your password? link. On the password retrieval page, you may enter your e-mail address, and then click Get Password. We will send your password to the e-mail address we have on file for your account.
Q: Do I have to register and sign in to purchase products?
A: You have to be a registert user to purchase items. Once you have added a product to your cart and clicked the Checkout button, you will get redirect to to the registration page.
The benefits of registering are that we can make your shopping experience easier by keeping track of billing and contact information in a fully-secured environment protected by SSL technology. Added benefits include a member profile page and the ability to view your account history with us.
Q: How do I add an item to my shopping cart?
A: To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Add to Cart.
Q: How do I remove an item from my shopping cart?
A: To remove a single item from your shopping cart, select the checkbox under Remove, next to the item you wish to remove, and then click the Update button.
Q: How do I remove all of the products in my shopping cart?
A: To remove all of the items currently in your shopping cart, click the Clear Cart button.
Q: How I contact you if I have questions?
A: Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.
Q: Where will be send the products?
A: We are sending all orders to the paypal/moneybooker email adresse.
Q: When will a bought Product Code be shipped?
A: Your Product Code will be shipped when the payment status is complete, always within 24 hours!
Q: What to do when I'm not satisfied with your service?
A: Send us an E-mail stating the reason why you aint satisfied
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This Policy applies to www.OnlineKeyStore.com
The Policy is accessible through the OnlineKeyStore Sites in several ways, including from a link entitled "Privacy" at the bottom of the OnlineKeyStore.com home page. You acknowledge that this Policy may change over time. If we make a material change to the terms of this Policy, we will give you 30 days notice of those changes ("Notice Period") through reasonably prominent disclosure, including via email. However, you should check the OnlineKeyStore (and OnlineKeyStore.com in particular) regularly for these and other important announcements. Your continued use of the OnlineKeyStore Sites following the Notice Period will OnlineKeyStore that you agree to these changes.
The OnlineKeyStore Sites are not directed to children under the age of 13. The OnlineKeyStore Sites prohibit registration by, and OnlineKeyStore will not knowingly collect personally identifiable information from, anyone under 13. This requirement will be posted at points of data collection within the Direct4Drive Sites, such as registration for services.
Note to Parents. If you have any concerns about the OnlineKeyStore Sites, please contact us via our online form, available at www.OnlineKeyStore.com OnlineKeyStore encourages parents to spend time online with their children. We also urge parents to instruct their children never to give out their real names, addresses or phone numbers without parental permission when using the Internet.
Information Collection, Storage and Use
We refer to information that identifies an individual as "Personal Information." In general, OnlineKeyStore collects Personal Information from users of the Direct4Drive Sites in connection with access to certain online areas or services, including during (i) registration for certain online community services and tools such as message boards, chat rooms or other community services; (ii) registration for special communications, such as email updates and newsletters; (iii) subscription registration; (iv) user surveys; (v) events, sweepstakes, contests or promotions; and (vi) registration for online multi- or single-player gaming, either through the Direct4Drive Sites, within a game publisher's site or through the game itself. Your Personal Information is stored on Direct4Drive computer servers (or those of its service providers) located in the United States.
We may gather data about the areas of the OnlineKeyStore Sites you visit or access. We do not use any of this navigational data about where you "as an individual user" go on OnlineKeyStore Sites or share any of this data with third parties. However, we do use and share navigational data in aggregate, non-personal form to understand how our users as a group use the OnlineKeyStore Sites.
Please keep in mind that whenever you voluntarily disclose personal information in public areas of an OnlineKeyStore Site, such as the member home pages and message boards, your information can be viewed and possibly used by others. We advise users to be especially careful in such public areas about disclosing Personal Information, such as full name, home address, or phone number.
Below are more details about the Personal Information we, or third parties may gather from you and how we may use it.
A. Email Newsletters. OnlineKeyStore offers email newsletters to its registered users. We will use your email address to send you only the specific newsletter(s) that you OnlineKeyStore up for. If you want to update your email address or stop receiving a newsletter, follow the procedures to unsubscribe at the bottom of any newsletter we send you or simply visit http://www.OnlineKeyStore.com
B. Membership Information. When you register for membership on an OnlineKeyStore Site, we will ask you for certain minimum required information, such as your name, birth date, gender, email address and zip code. We may also ask for additional information about you and your interests. We do this so we can better understand your preferences and tailor the OnlineKeyStore Sites to suit you better. The more information you volunteer, the more we can tailor the OnlineKeyStore Site and promotions to your interests. Additionally, third-party service providers may require you to assent to their privacy party as a condition to receiving their service.
Service Providers. We offer our members other services provided by third parties such as email and userpages, among others. When you register for membership on an OnlineKeyStore Site or activate a related service by clicking on a particular service link (i.e. email) on an OnlineKeyStore Site, you may be automatically registered to receive the services we offer and some of your Personal Information may be transferred from OnlineKeyStore to those third-party service providers. By becoming a member, you authorize us and our third-party service providers to send you email updates and information about promotions and special offers. We take care to require that our third-party service providers only use our member's data as necessary to provide the particular service and to give you updates on that service provider's products and services.
Co-registration with Other Sites. As a member, we offer you the ability to co-register with select third-party partner sites. In some instances where OnlineKeyStoreprovides co-registration, the co-registration partners allow you to opt-out of their membership. If you choose to co-register with our partners and accept their terms of service, then you are automatically registered as a member of their select web sites and your Personal Information is transferred to those organizations. As a result, you may receive information from one of these web sites as any of their members would. We advise you to review the privacy and data collection policies of the third-party partner sites for further information. In order to cancel your membership with any of these partners you will need to go directly to the partner's site.
Advertisers. OnlineKeyStore may send you emails on behalf of our advertisers. If you opt to receive information from our advertisers they may use your Personal Information to send you advertisements or other notices, via email or postal mail, and it is possible that your information may be shared with others.
Other Parties. We occasionally provide third parties with Personal Information limited only to your physical address in order to send you promotional mailings. C. Email Updates to Members. If you so elect at registration, we may periodically send you promotional email about products or services offered by the Direct4Drive Sites, our partners and advertisers. If you want to update your email address or stop receiving these types of promotional emails, please follow the procedures to unsubscribe at the bottom of any email we send you or simply visit http://www.OnlineKeyStore.com
E. Surveys and User Research. OnlineKeyStore conducts email and web-delivered surveys from time to time, as well as instant polls, to gather information about our users. Taking these surveys and polls is entirely optional. You have no obligation to respond to them. We share only the aggregate results of these surveys, not Personal Information, with our advertisers and partners to help them better understand our services and monitor the reach of their advertising or other offerings on our service. We also use some of the Personal Information that you provide in these surveys to help us understand your interests and to make the OnlineKeyStore Sites more useful to you.
G. Purchase of Products or Services. When you purchase products or services from or through the OnlineKeyStore Sites we may require Personal Information such as name, address, telephone number and billing information, including credit card, debit card or bank account data. OnlineKeyStore will not disclose your Personal Information, including billing information, except to the extent necessary to complete your transaction, for example during an online purchase or where needed to deliver a product or service you ordered.
H. Software Updates; Interactive Material. OnlineKeyStore automatically updates software used in conjunction with certain of the services available on the OnlineKeyStore Sites. In order to update this software, OnlineKeyStore collects a user's current version information from the user's computer. This information is not archived and is only used to determine which software requires updating. OnlineKeyStore may record audio conversations or copy text chat or video images from chat rooms on the OnlineKeyStore Sites and may disclose such material for use in connection with promoting the OnlineKeyStore Sites.
I. Sites You Visit. As you access our Partner Sites and browse around the OnlineKeyStore Sites, OnlineKeyStore may store information about which pages and which Partner Sites you visit and other information presented in your browser's URL address line. OnlineKeyStore will use this information to help determine what our users are most interested in.
J. Sharing Non-Personal Information. OnlineKeyStore may share information that is not Personal Information -- meaning non-personal, aggregate, or summary, information regarding our users -- with other third parties not mentioned in this Policy. This kind of information does not identify you individually.
K. Merger or Acquisition. In the event of a merger, acquisition, reorganization, sale of all or substantially all of its assets, or the sale of an individual website owned by OnlineKeyStore, OnlineKeyStore may transfer your Personal Information to a third party as a part of such merger, acquisition, reorganization, or sale.
Access to Other Sites through OnlineKeyStore
Our Partner Sites. You should be aware that when you are on an OnlineKeyStore Site, you will have the opportunity to visit, or link to, other sites associated with OnlineKeyStore. These sites are identified as our "Partner Sites". These sites are not owned or operated by OnlineKeyStore, but are part of a larger network of sites with which the OnlineKeyStore Sites share content and advertising opportunities. We do not share your Personal Information with these Partner Sites.
Information Storage and Security
Your Personal Information is stored on OnlineKeyStore computer servers (or those of its service providers) located in the United States. We protect your Personal Information with technical, administrative and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification and improper disclosure. No computer system or information can ever be fully protected against every possible hazard. But OnlineKeyStore is committed to providing reasonable and appropriate security controls to protect our OnlineKeyStore Sites and all Personal Information against foreseeable hazards.
Notwithstanding these security measures, please be aware that when you submit Personal Information to the OnlineKeyStore Sites over the Internet, the information may travel over many systems that are not under the OnlineKeyStore's control. We take the protection of user data very seriously and to that end take reasonable safeguards to prevent interception of any Personal Information. In the case of shopping pages, for example, the credit card information you submit is protected by secure servers.
Accessing, Correcting and Updating Your Information
To access, correct or update your account or other Personal Information such as your city or interests, please use "My Account" -> "View or change my account information" at the OnlineKeyStore Site on which you are registered.
If you have any other questions, comments or complaints about this Policy, please contact us via our online form, available at http://www.OnlineKeyStore.com/contact_us.html or Deliver an E-mail to us
*Be sure to include the specific OnlineKeyStore Site to which you are a member.
Newsletters. You may unsubscribe to email newsletters by following the instructions at the bottom of each newsletter.
Email updates and special offers: You may unsubscribe to email announcements by following the instructions at the bottom of each email.
Services: You may unsubscribe to any service for which you have previously elected by following the instructions included in the OnlineKeyStore User Agreement
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Tutorials & How To's
You could use our Mirror, or the download via the Steam page.
After downloading and installing Steam you've to set up an account for Steam.
For setting up a new account just click on "Create a new account...".
Now you've just to fill in all the asked information.
Now you've to go to the tab "My Games" and you still see it empty.
Just click now on "Activate a procuct on Steam...".
And click on "Next" in the upcomming window.
Now you've just to fill in your key, you purchased from us.
And just click on "Next >".
If you got an error, like a dublicate, or typo, please feel free to write us a ticket.
After your successful activation Steam is directly downloading your purchased game. [First it just checks your disk space]
You'll see now that the game is activated and on your "My Games" list.
After downloading the game, just click on it to run it.
After logging into your account, just scroll down to "Your Profile" and click on "Order History".
Now just leave the "All Dates" marked.
So you could see all your purchased games, by just clicking on "Search".
Now you see the "OrderID", the "Status" and the date you purchased the game.
By ticking the box in front of your order and clicking "Invoices for selected", you'll get a mail like showen in the first picture.
By clicking on "Send" the mail with the key will be resended to you.
First you've to download now this Mini-Image.
And you've to download Deamon Tools.
You could use the official site or our mirror.
Then, after downloading and installing Deamon Tools, you'll see it in your tray.
If you do a right click on this icon, you'll see the follwing menu.
Just go to "Virtual Drives", that's the 2nd point.
Now you can add or remove virtual drives.
If you added a virtual drive, just make a left click on the tray icon and you'll see a empty drive.
Just click on the empty drive and choose what you want to bind to this drive.
Just click on "Open" and you've successfully added your Mini-Image to install CS:S
You can download the latest version of Teamviewer application at http://www.teamviewer.com/en/download/index.aspx and choose between 'Commercial' or 'Personal' versions.
After installing please reply in your ticket with your Teamviewer login details. Refer to the image below for help regarding your ID and Password.
NOTE: We highly encourage you to install Teamviewer v5 (http://www.teamviewer.com/en/download/dyngate.aspx).
All included in the .pdf attachment
As you may be aware EA have now discontinued BF2 as a downladable game from retail over EADM but we know a way to get around that by installing the ISO with any bf2 key (keygen or used key) then replacing it in the registry with your purchased key, below is a guide: -
1. Mount DVD/ISO in demon tools or alcohol 100%.
2. When asked for a key use the keygen key attached in this guide.
3. Patch up to the newest available, once done follow the below guide to play online.
Go to the "Start" menu, select "Run", type "regedit" and click "OK".
Navigate to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Electronic Arts\EA Games\Battlefield 2\ergc
Note: In 64-bit operating systems, this path may begin as: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\EA Games\Battlefield 2\ergc.
Right click on the registry value "ergc" (this should appear as a folder in the registry) and select modify.
Delete everything there apart from x9392 then input your purchased key after it looking like this "x9392yourpurchasedbf2keyhere"
then you are good to go
Due to the many recent questions received about activating keys from The Sims 3 series here is the detailed description:
1. Log in to http://www.thesims3.com using your Origin account.
2. If you have any games from this series added to the Origin, then on the right side of the website icons from these games should appear.
3. To add a game look for the option "Register a new game", if this option is not visible, use Ctrl + A and look for it again.
4. After adding the game, wait about 30 minutes and log into your Origin account where the added game should appear allowing its download.
5. If this game won't appear you must contact with the EA support and ask them to add this game to your Origin game list because it did not appear after you activated it on the website.
If anything else arrises as a problem please just submit a ticket or email firstname.lastname@example.org, we will be happy to help
Help on Purchase
1) skrill.com (All credit / debit cards and local bank accounts)
Skrill enables you to create account and upload funds from your local bank account or credit/debit cards within only few minutes. You can then use the money on your Moneybookers account to pay on OnlineKeyStore. Over 30 countries supported.
How to create Skrill account, upload funds and pay on OKS?
- Register for new account (its free) <-- click
- Upload funds to your Skrill account (Optional)
- Choose Moneybookers on the checkout page of OKS.
- Choose your preferred method of payment and confirm the transaction.
If your key hasn't arrived instantly after payment, please check the order status right after your purchase.
If the status is "Complete", then the key was already sent to you via e-mail.
If the status is "Queued", then you've to wait till an admin approves your order.
If the status is "Proccesed", we may be out of stock and you'll be supplied with your serial once we restock (which generally is not more than 48 hours) or we are doing addtional checks on your order and will be completed as soon as possible.
If you paid via Skrill and your status is "Failed", please submit a ticket and attach a screenshot of your transaction details.
If the status is "Detected Fraud", you must have already received an e-mail. Please check it and respond accordingly. If you haven't received and email please contact our customer support team.
Don't panic, dear customer!
But first of all, please check if you read trough the product description and make sure you activated the key in the right direction.
( You can't use retail keys on Steam, for example )
If all of this fails, please feel free to submit a ticket.
But don't forget to attach a screenshot showing your error and your EADM/Steam games list.
If you bought something wrong and still havn't paid, don't panic.
Just wait 24hours and the system will automatically delete your non paid order.
Frequently Asked Questions
You don't need to be logged in, but it's recommended.
In the next step, you've to choose the headline of your problem, by clicking one of them.
Just click on next and fill out all starred fileds in the next mask.
Now you've to click on submit and wait till a support-member answers your ticket.
If you havn't allready created an account on the D4D-SupportSuite, then click on "Register".
And fill all the showen fields.
And click on "Register".
What is the OnlineKeyStore Refund Policy?
Refunds may only be offered if one the following conditions are met:
- The time of your request for refund/replace is less than 48 hours from time of purchase (Preorder can be anytime up to a week before release).
- Not finished and not completed orders can be refunded.
- If you receive an incorrect product, a refund is possible, if the game key has not been activated.
- If there is no attachment to your email/No serial inside the email.
- If order was sent no refund is possible because of digital items being received.
- Refunds will not be issued based on technical failure of a game, failure to meet the minimum requirements to run the game on your computer or for lack of enjoyment while playing the game. Please go on http://cyri.systemrequirementslab.com/srtest/ to check if you can run the game.
Please note that the publisher of the game might not support direct digital download of the game from its website / servers. The CD-Key provided by OKS comes from original Retail DVD of the game and you will be the only person to have the serial.
EA are currently working on adding code to their website to allow redemption of retail codes so games can be redeemed via Origin prior to 2008, below is a list of games that currently cannot be added:
You can find downloadable ISOs for the above games at our community .
Possible Reasons for Receiving Invalid Product Activation Key Message:
- Product key has not been entered correctly, please double check activation key and try multiple variations.
- Product keys are region specific, EU activation keys will only work on EU accounts with a EU billing address. Please verify the activation key you have purchased is for the region registered to your gaming account. It is the customers responsibility to confirm what region their account is registered to before completing their purchase.
If you are receiving an invalid product activation key message when activating your product key please create a support ticket or email email@example.com for assistance.
If your product key is invalid, not working we will do one of the following:
- Refund your payment.
- Replace your activation key.
- Provide instructions to use your activation key.
You may have not received your order for the following reasons:
Your order is under management review, a small percentage of orders require approval by management. The approval process is usually completed within 4 hours however can take up to 24 hours.
We have not been able to verify your order by phone. All orders require a completed telesign verification, if you have not received a phone call or sms in 30 minutes of ordering please contact firstname.lastname@example.org.
We are open from 9am - 5pm GMT for remote support assistance
We are open all day everyday for ticket support and response time SLA is 24 hours