Refund Policy

What is the OnlineKeyStore Refund Policy?

Refunds may only be offered if one the following conditions are met: 


  • The time of your request for refund/replace is less than 48 hours from time of purchase (Preorder can be cancelled anytime up until 1 week before european release date.).
  • We don't refund orders that include preorder with bonus (Bonus key or Beta access).

  • We don't refund preorders 1 week prior to the release date. 

  • Not finished, failed and not completed orders can be refunded.
  • Processed orders must wait 24 hours before asking for a refund.
  • If order was sent no refund is possible because of digital items being received.
  • Refunds will not be issued based on technical failure of a game, failure to meet the minimum requirements to run the game on your computer or for lack of enjoyment while playing the game. Please go on to check if you can run the game.


Please note that the publisher of the game might not support direct digital download of the game from its website / servers. The CD-Key provided by OKS comes from original Retail DVD of the game and you will be the only person to have the serial.